Your report is exactly what I was looking for! I am very grateful for your help so far as it's clearly bearing fruits.
I met Alex on the off chance, we were discussing websites and I was ready for a new website so I entrusted Alex on building my new website, I explained everything I required and he also came up with some great ideas.
When we launched the website there were a few bugs that needed removing, but Alex was on the case immediately, at all times of the day may I add. Alex is very professional, customer orientated and overall just a pleasure to deal with. Highly recommended. Keep up the great work.